How To Measure And Grow Customer Loyalty

How To Measure And Grow Customer Loyalty

“The first step in exceeding your customer’s expectations is to know those expectations.” ~ Roy H. Williams Customer loyalty is when your customers repeatedly choose your products and services over your competitors. They might be loyal for many different reasons, regardless of your pricing. Your most loyal customers are often more willing to try new…

Modern Solutions For Managing Information Overload

Modern Solutions For Managing Information Overload

“A wealth of information creates a poverty of attention.” ~ Herbert A. Simon Every day, our brains process massive loads of information. From nonstop news and social media to client emails, proposals and contracts, the information overload seems inescapable. Just like computers with too many tabs open tend to run slower, we can also get…

Nine Strategies To Overcome Procrastination

Nine Strategies To Overcome Procrastination

“Happiness inspires productivity.” – Shawn Achor Even the most focused and productive people procrastinate sometimes. You might find yourself scrolling social media or repeatedly checking emails instead of getting started on a project. Or you might decide to check the news or Skype a co-worker rather than make a sales call. Once you get off…

Five Sales Skills Reps Need To Succeed Right Now

Five Sales Skills Reps Need To Succeed Right Now

“People will try to convince you that you should keep empathy out of your career. Don’t accept this false premise.” Tim Cook Life as a sales professional looks different now than it did last year. With the pandemic disrupting traditional ways of doing business, sales reps need the right blend of soft and hard skills…

Four Important Networking Emails—And How To Write Them

Four Important Networking Emails—And How To Write Them

“Pulling a good network together takes effort, sincerity and time.” Alan Collins Whether you want to stand out in the job market or you want to make a strong impression on a prospect, a well-written email can help you achieve your goal. When you meet someone new, either in person or virtually, jot down some…

Nine Focus-Boosting Ideas To Get You Back On Track

Nine Focus-Boosting Ideas To Get You Back On Track

“The successful warrior is the average man, with laser-like focus.” ~Bruce Lee Whether you are working from home or you are back in the office, distractions happen. Some people find it difficult to regain their focus after getting interrupted, while others can refocus quickly. If you are going to do your best work, you must…

Seven Ways To Turn Your To-Do List Into A Success List

Seven Ways To Turn Your To-Do List Into A Success List

“Focus on being productive instead of being busy.” ~Tim Ferris Some people love a good to-do list. They like to jot down all the tasks they hope to accomplish in a certain time period and then feel the satisfaction of crossing off various items. The thing is, though, that to-do lists aren’t always effective. Many…